Shipping Policy

We typically ship orders Monday through Wednesday, excluding holidays when USPS is closed.  Weather permitting, we may ship later in the week. 

Our wax is sensitive to extreme temperatures, and we do not want your orders sitting in a hot sort center or delivery truck over a hot weekend. 

We choose the most economical shipping carrier based on shipping location, and cannot guarantee a specific carrier. You will be provided a tracking link via email.  

If your items arrive damaged, please contact us immediately. We will ask you to send photos of the package and the damaged items. These photos will be required to file a claim with the Post Office or UPS. Please do not discard the damaged packaging or items until we have confirmed if the shipping carrier will need to pick them up. Items damaged during shipping will be replaced by The Candle Barn Co. at no additional cost.  If the item is no longer available, you will be given the option of selecting a comparable item or a refund for the item(s) that are unusable. 

Wholesale and special orders are not eligible for any other shipping offers or promotions unless specifically stated.